Contact Athilax Customer Care & Support
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Common Questions
How can I track my Athilax order?
You can track your order live on our Track Order page (athilax.com/track) using your Tracking ID or Order ID, or by messaging our WhatsApp support at +91-700-126-7043 for an instant status update.
What is Athilax customer care phone number and working hours?
Athilax customer support can be reached by phone and WhatsApp at +91-700-126-7043 from Monday to Saturday between 10:00 AM and 7:00 PM IST. You can also email us 24/7 at [email protected].
How do I request a return, replacement, or refund?
We provide a 7-Day Replacement Policy for any item received defective, damaged, or incorrect. Email [email protected] or WhatsApp +91-700-126-7043 within 7 days of delivery with your Order ID and an unboxing video or photo. Once verified, we will arrange a replacement or refund.
Can I cancel my order before it ships?
Yes, orders can be cancelled free of charge before they are dispatched from our fulfillment center. Simply reach out via WhatsApp at +91-700-126-7043 or email support with your Order ID. Once shipped, delivery cannot be halted, but you may refuse delivery or request a return upon delivery.
Does Athilax accept bulk orders or corporate gifting?
Yes! We offer wholesale rates, custom festive packaging, and official GST invoices for B2B bulk orders, corporate gifting, and retailer partnerships. Select Bulk / Corporate Gifting Enquiry on our contact form or email [email protected].
Who is the Grievance Officer for Athilax?
In compliance with the Information Technology Act 2000 and Consumer Protection (E-Commerce) Rules 2020, Athilax has appointed a designated Grievance Officer. For formal complaints and escalations, contact [email protected]. Grievances are acknowledged within 48 hours and resolved within 30 days.